Systems and support

What have agents said about us?

• #1 dedication to the independent agency system
  
  
• #1 communication
  
  
• #1 marketing support
  
  
• #1 technology training and support
  
  
• #1 speed of service
  
  
• #1 underwriting flexibility

That's what they said in the combined results of the PIA 2006 Company Performance Surveys in New York, New Jersey, and Connecticut.* The results reflect the commitment we have to supporting our agents and making it easy to conduct business in all our states.

One reason we rank at the top is our online business portal, Abiz^SM. By signing on just once, you can access all of our systems for business processing, book management, agency administration, forms viewing, and brochure ordering.

But our biggest strength is our people. Our agency support staff has a reputation for speed and friendliness. Our underwriters have ample time for unusual cases since 80% of all new policies pass through our system without referral. And, our marketing support staff has plenty of ideas to help you take advantage of the funds available in our co-op business development program.

What have customers said?

Ninety-nine percent would refer us to a friend, according to our follow-up claims satisfaction surveys.

Zero complaints, according to reports issued by New York, New Jersey and Connecticut.

Each year, those three states tally valid consumer complaints against auto insurance companies for any reason, including pricing, underwriting, renewals or claims.

In the most recent reports from all three states, we* received no valid customer complaints.

*At the time of the reports, the results reflected our performance when our organization was part of Atlantic Mutual.  Afterwards, we joined the ACE Group of Companies to form ACE Private Risk Services.