Claims service: Auto liability claims
Helpful information to have before you call
To ensure that your claim is processed as quickly as possible, try to have the following information available when you call. However, please do not delay reporting the claim if you do not have all the information requested.
First Party claims (damage to or theft of your automobile)
- Policy number
- Date of loss
- Insured's name and address
- Location of loss
- Description of loss
- Police or fire report/number of police report/precinct or fire department responding
- What caused the loss?
- Approximate dollar amount of the loss (if known)
- Name and telephone number of person to contact to discuss the claim
- Type of vehicle
- License plate number
- VIN number (can be found on insurance card or registration)
- Can the car be driven?
- Where is the car or where can we inspect it?
- Have you obtained an estimate?
Third Party claims (damage to someone else's property or bodily injury to someone else)
- Policy number
- Date of loss
- Insured's name and address
- Names and addresses of persons making the claim against you.
- Location of loss
- Description of loss
- Police or fire report/police report number/precinct or fire department responding
- Approximate dollar amount of the claimed loss (if known)
- Name and telephone number of person to contact to discuss the claim
- If bodily injury is claimed, name, age and relationship of person claiming injury
- Extent of the claimed injury/person complaining of what?
- Was the person taken to a hospital?
- Names of any witnesses
- Was a police report made?
- Have you been contacted by an attorney representing the person making the claim?