Claims service: Home liability claims

Helpful information to have before you call

To ensure that your claim is processed as quickly as possible, try to have the following information available when you call. However, please do not delay reporting the claim if you do not have all the information requested.

• Policy number
  
  
• Date of the loss
  
  
• Insured's name and address
  
  
• Names and addresses of persons making the claim against you.
  
  
• Location of the loss
  
  
• Description of the claimed loss (e.g., visitor tripped in your driveway breaking leg, dog bit a delivery person)
  
  
• If there is a claim for bodily injury, the name, age and relationship of the person claiming injury
  
  
• Extent of the claimed injury/what the person is complaining of
  
  
• Was the person taken to a hospital?
  
  
• Were there any witnesses? Names of witnesses?
  
  
• Police report
  
  
• Have you been contacted by an attorney representing the person making the claim?
  
  
• If there is a claim for property damage, the nature of the claimed damage
  
  
• Name and telephone number of person to contact to discuss the claim