Claims service: Home property claims

Helpful information to have before you call

To ensure that your claim is processed as quickly as possible, try to have the following information available when you call. However, please do not delay reporting the claim if you do not have all the information requested.

• Policy number
  
  
• Date of the loss
  
  
• Insured's name and address
  
  
• Location of the loss
  
  
• Description of the loss (e.g., fire in the kitchen, water leak ruined precious painting)
  
  
• Police or fire report/police report number/police precinct or fire department that responded
  
  
• What caused the loss (e.g., defective toaster oven, thunderstorm)
  
  
• Approximate dollar amount of the loss (if known)
  
  
• Name and telephone number of person to contact to discuss the claim