Claims and loss prevention service
You'll be more than satisfied
When you have a claim, we have our best opportunity to prove the superb quality of our coverage and service. We take every step to make sure you are not merely satisfied. We want you to be more than satisfied.
We take this goal seriously and ask every customer who had a claim to assess our performance. The consistent result: 99 percent of respondents report being very or completely satisfied – not just satisfied – with the treatment they received. Over the last year, 99 percent were also likely to refer us to a friend.
The high level of satisfaction reflects our service promise guided by the principles of expertise, fairness, ease, transparency, speed, choice, and safety preparation.
Combining loss prevention and claims expertise to improve service
Delivering superb service to help you recover from and even prevent loss requires constant improvement. Therefore, we have taken the unprecedented step of formally integrating our loss prevention and claims paying processes to enhance your experience at each stage. With this unique organizational structure, the same team that conducts your risk consultation will be directly involved in adjusting any property claim you have. This enables us to authenticate damage more quickly, assess damage more accurately, and improve the impact of our loss prevention guidance.